Check out the questions below to see if you can find your answer here....
If you don't see the answer to your question here feel free to call us and chat to our friendly team on 01373 768 456 or email firstname.lastname@example.org
“They are an amazing company. So much fun!! Can’t praise them enough. The instructors are so energetic and will bend over backwards to help. We has specific outcomes that we wanted for the different classes and each one was met and seamlessly integrated into the activity. Would definitely recommend this company to anyone!" Miss Pickford. Primary teacher and Head of Year
Frequently Asked Questions
1. How do I book?
You can start your booking by filling in the 'Get a Quote' form. This gives us all the information we need to give you the best prices. You can always give us a ring as well, our dedicated team will help you pick the best activities. We are very friendly and will happily discuss what you need, when you need it and how we are going to go about it! Or if you prefer you can send us an email to email@example.com or a message on Facebook and we will get back to you within 24 hours (normally much quicker); our details can be found on our Contact page.
2. How much notice do I need to give for a booking?
You can book anytime, even on the day if there is availability. However to avoid any disappointment booking as early as you can is best. We are already getting bookings for 2018 even 2019 so we advise booking your activities asap!
3. How much does it cost?
Our prices change depending how far away you are, we are very open with our pricing, if you are further away we have to pay our staff for the travel time therefore it is more expensive. Our staff are handpicked for being the very best we can find, you will see this at your event!
If you look at the activity you have chosen it will tell you the minimum price for that activity
4. What do the prices include?
All activities (except giant games) comes with a fully qualified/ experienced instructor to assemble and lead the activity. They offer fantastic coaching to everyone that participates in hte activity from bushcraft to climbing towers they will bring enthusiasm and experience.
We, of course, have full public liability insurance up to £5 million
Prices do not include travel this is charged at £1 a mile
If you can't find what you are looking for, give us a ring and we'll be happy to help you with your enquiry!
5. When are your activities available?
Our services are available seven days a week including public and bank holidays, all year around; we don’t let the fun end with summer!
6. How long do I get the activities for?
All our activities are available for a minimum of a day booking, this is for 6 hours operating time. Is your event longer than this? don't worry extra hours can be booked on all our activities.
We allow between an hour and an hour and a half for set up. If you require us to be there earlier than that then these hours will be charged at the extra hour rate.
7. Do you hire out activities for multi day bookings?
Yes absolutely! All our activities can be booked for multi day events or even fir longer durations such as a week or a month. Just call one of our team to discuss this and we will find a solution just for you
8. How do I pay?
Once we have sent you a quote you are happy with we will then send you an invoice. This invoice will have 2 dates on it, the deposit and the final amount. The deposit must be paid within 14 days of the invoice and then the final amount 14 days before the event.
We prefer payments to be made by BACS, however if you want to pay by cheque then please add an additional charge of £2 to each amount.
9. What if I need to cancel?
When you receive the quote and the invoice you will receive our full T&Cs.
Once the deposit has been paid this is non refundable as it secures the activities for your booking. Once the full amount has been paid if you choose to cancel because of factors outside your control, E.G Weather Aveling Adventure will do their best to offer alternative activities for that event or an alternative date within 6 months.
10. What if it rains?
"No such thing as bad weather, just inappropriate clothing"
All our activities can happen in the rain, bring a coat, bring some wellies and lets have some fun!
11. How long does it take to set up/pack down the activities?
We allow up to 1.5 hours either side of the booking to make sure all your activities are ready way before your guests arrive. If you require us to be there earlier, that's fine however these hours will be charged for.
13. How much space is needed?
Please have a look at each of the activities for the space needed
14. Do you have all the paperwork needed for these activities?
YES, we have public liability insurance for £5 million. Each activity has a risk assessment that can be sent over. We also have operating procedures, health and safety documents, child protection document and minimum operating standards.
All our staff are DBS enhanced checked
At at event there will be a first aider
Our instructors vary in qualifications, this is what makes everyone different. However you will always have a qualified/experienced instructor with your activity (except giant games)
16. Is there an age limit for people using the activities
All our activities are used for children and adults unless they state an upper aged limit.
17. Who can hire your activities?
We hire our activities out to schools, colleges, universities, scout camps, guide camps, corporate companies, team building events, private parties, hen parties, stag dos, community events, festivals, birthday parties
18. Do you have insurance?
Yes! We have public liability insurance up to £5 million.